Refund policy

 

We are a small business, so we'll only accept returns for changes of mind within 14 days of you receiving your items. We're in the business of selling products, not indecisiveness, so any postage fees for this would be covered by you. We hope you understand!

However, if the reason for your return falls under one of the below, please contact us and we'll work some magic!

1. If your purchase arrives damaged, please send us a photo of the damage and a written description of how it happened. Bonus points if you can include a dramatic reenactment.
2. If you receive the wrong item, don't worry! We'll send you the right one as soon as we figure out where we put it - just send us the wrong one back.
3. If you're returning something because it's "not as described," please provide us with a detailed explanation of what you were expecting. We can't read minds (yet).
4. If you're returning something because it doesn't fit, please let us know your preferred measurements so we can tailor all future purchases to your unique body shape.

Reminder - Personalised or Smiling Boo Creative orders can only be exchanged/refunded if they arrive damaged. We don't know anyone else called Padma with a penchant for poodles, so we can't really re-sell these items.

In all cases, please contact us ASAP and we'll work with you to sort out any issues.